I just placed an order, when will it ship?

We ship Mon - Wed and are closed on all national holidays. All orders received after Tuesday at 10:00 am EST will ship the following week. If we're out of stock on a particular item we will notify you via email and allow you to choose either a refund or to substitute for something else.

Do you ship to other countries?

No, we only ship within the United States, which includes Hawaii & Puerto Rico.

Can I cancel the order I just placed?

Yes, just contact us and let us know via email or phone and we'll send a refund right away. We charge a 3.5% fee for all cancelled orders so please ensure that all items are listed as "in stock" before you place an order. Paypal currently retains all seller transaction fees so this policy is to keep our prices low and ensure that we can continue to stay in business.

I just received my order, what should I do?

Open the shipping box and allow the items to acclimate to room temperature. We recommend placing everything in  a quarantine tank or small container and slowly add some water from your aquarium. Inspect the contents of each bag to ensure that the algae, invertebrates and or corals are healthy before adding them to the aquarium.

Will the plants or coral have any any hitch hikers?

Many species of macro algae are shipped with some hitch hikers, so make sure you carefully examine everything before adding to any aquarium or refugium. White or orange blobs are typically tunicates, sponges and or sea squirts and are quite harmless, as they are readily eaten by many fish and invertebrates. They're also can be small crabs, starfish and shrimp present on the algae.

There is a strong smell coming from the bags and box.

There is typically a mild sea smell after opening the box, this is normal as many species of marine algae have a distinctive odor. Also, In some cases there are some critters that might not have survived the journey, which is why it's important to sort out the contents prior to adding them to your aquarium.