placed an order, when will it ship?
ship Mon - Wed and are closed on all national holidays. All orders
received after Tuesday at 10:00 am EST will ship the following
we're out of stock on a particular item we will notify you via email
and allow you to choose either a refund or to substitute for
you ship to other countries?
we only ship within the United States, which includes Hawaii & Puerto Rico.
I cancel the order I just placed?
just contact us and let us know via email or phone and we'll send
a refund right away. We charge a 3.5% fee for all cancelled orders
so please ensure that all items are listed as "in stock"
before you place an order. Paypal currently retains all seller
transaction fees so this policy is to keep our prices low and ensure that we
can continue to stay in business.
just received my order, what should I do?
the shipping box and allow the items to acclimate to room
temperature. We recommend placing everything
in a quarantine tank or small container and slowly add some
water from your aquarium. Inspect the contents of each bag to
ensure that the algae, invertebrates and or corals are healthy
before adding them to the aquarium.
the plants or coral have any any hitch hikers?
species of macro algae are shipped with some hitch hikers, so make sure you carefully
examine everything before adding to any aquarium or refugium.
White or orange blobs are typically tunicates, sponges and or sea
squirts and are quite harmless, as they are readily eaten by many
fish and invertebrates. They're also can be small crabs, starfish
and shrimp present on the algae.
is a strong smell coming from the bags and box.
typically a mild sea smell after opening the box, this
is normal as many species of marine algae have a distinctive odor.
Also, In some cases there are some critters that might not
have survived the journey, which is why it's important to sort out
the contents prior to adding them to your aquarium.