We use Paypal to process all online orders. You don't have to register or set up an account with Paypal to make a purchase. They accept all major credit cards including e-check payments. Although we don't take orders over the phone, If you need help placing an order over the phone, we  would be happy to help. 

We try to update the website to reflect our current inventory. If you order an item that is out of stock we will notify you via email and issue a refund.  All orders received after 10:00 am EST on Tuesday will be shipped the following week. 

We ship Mon-Wed via USPS Priority Mail service. All orders ship for a flat rate of $15.50 - 18.50 depending on the size of each order. This charge includes the cost of shipping in single or multiple packages, an insulated box and heat and or cold packs. Priority mail generally arrives in 2-3 business days. Some locations however do take 3 days with Priority Mail. We have been shipping marine plants and invertebrates with our packing method for over 12yrs with excellent success. Still to date, Priority mail is the most economical way to ship and we understand the risk, which is why we guarantee our products to arrive alive. 

We also ship to some east coast locations via FedEx ground which ensures delivery in 2-3 business days. Overnight shipping is very expensive with our packing method as the boxes are very heavy but we can send a quote if interested. 

All macro algae and plant specimens are shipped in 100% water to ensure quality. The size and quantity varies, but is approximately 1 pint depending on the species. Snails are shipped with a small amount of water with 100% oxygen added. Gorgonians and or coral are shipped in full water with no air added. Our aquaculture and holding tanks have an approximate salinity range of 1.025 - 1.028. This is roughly the same salinity as ocean water where we collect. We suggest acclimating any product that will be added to an aquarium with a known salinity.

All product is carefully packed for safe transit. Please contact us immediately if your plants did not survive shipment. We will replace any marine plants for free (less shipping costs) if you are not completely satisfied with the quality of the shipment. If you have any questions please contact us.