use Paypal to process all online orders. You don't have
to register or set up an account with Paypal to make a purchase.
They accept all major credit cards including e-check payments.
Although we don't take orders over the phone, If you need
help placing an order over the phone, we
would be happy to help.
try to update the website to reflect our current inventory. If you order an item
that is out of stock we will notify you via email and issue a
refund. All orders received after 10:00 am EST on Tuesday will
be shipped the
ship Mon-Wed via USPS Priority Mail service. All
orders ship for a flat rate of $15.50 - 18.50 depending on the
size of each order. This charge includes the cost of shipping in single or
multiple packages, an insulated box and heat and
or cold packs. Priority
mail generally arrives in 2-3 business days. Some locations
take 3 days with Priority Mail. We have been shipping
marine plants and invertebrates with our packing method for over
12yrs with excellent success. Still to date, Priority
mail is the most economical way to ship and we understand the risk, which is why we guarantee our products to arrive alive.
also ship to some east coast locations via FedEx ground which
ensures delivery in 2-3 business days. Overnight shipping is very
expensive with our packing method as the boxes are very heavy but
we can send a quote if interested.
macro algae and plant specimens are shipped in 100% water to ensure
quality. The size and quantity varies, but is approximately 1 pint
depending on the species. Snails
are shipped with a small amount of water with 100% oxygen added. Gorgonians
and or coral are shipped in full water with no air added. Our
aquaculture and holding tanks have an approximate salinity range
of 1.025 - 1.028. This is roughly the same salinity as ocean water where
we collect. We suggest acclimating any product that will be
added to an aquarium with a known salinity.
All product is
carefully packed for safe transit. Please contact us immediately
if your plants did not survive shipment. We will replace any
marine plants for free (less shipping costs) if you are not
completely satisfied with the quality of the shipment. If you
have any questions please contact us.