use Paypal to process all online orders. You don't have
to register or set up an account with Paypal to make a purchase.
They accept all major credit cards including e-check payments.
Although we don't take orders over the phone, If you need
help placing an order we
would be happy to help.
website is updated every week to reflect our current inventory. If you order an item
that's listed as "out of stock" we will notify you via email and issue a
refund. All orders received after 10:00 am EST on Tuesday will
be shipped the
don't you offer free shipping?
rates have continued to increase in the past several years,
including the cost of packing materials. Many online vendors have
increased their product prices to offer reduced shipping as well
as free shipping options. They rely on large volume to offset
their shipping losses each week. When choosing between other
vendors, please take into account the overall cost, quality and
amount of product we offer compared to others.
ship via UPS ground or UPS 2-Day air depending on your location. The
shipping price depends on your location and the quantity of items ordered.
offer UPS ground service (1-2 days) to the following
Arkansas, Florida, Georgia, Kentucky, North Carolina,
Pennsylvania, South Carolina, Tennessee, Virginia,
Rate UPS Ground Rates
items $17.50, 7-15 items $20, 16 items and up $25
offer UPS 2 day service to the following locations:
Arizona, California, Colorado, Connecticut, Delaware, District Of
Columbia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana,
Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi,
Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey,
New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon,
Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Vermont,
Washington, Wisconsin, Wyoming
Rate UPS 2 Day Air Rates
items $29, 3-6 items $49, 7-12 items $59, 13-24 items $99,
25 items and up $149
and Hawaii ship for the following flat rates: (1-3 items $39, 4-6
items $59, 7-12 items $69)
macro algae and plant specimens are shipped in 100% water to ensure
quality. The size and quantity varies, but is approximately 1 pint
depending on the species. Snails
are shipped with a small amount of water with 100% oxygen added. Gorgonians
and or coral are shipped in full water with no air added. Our
aquaculture and holding tanks have an approximate salinity range
of 1.025-1.028. This is roughly the same salinity as ocean water where
we collect. We suggest acclimating any product that will be
added to an aquarium with a known salinity.
All product is
carefully packed for safe transit. Please contact us immediately
if your plants did not survive shipment. We will replace any
marine plants for free (less shipping costs) if you are not
completely satisfied with the quality of the shipment. If you
have any questions please contact us.
ensure that all items are listed as in stock when placing an order
online. If you cancel an existing order and request a refund, we
charge a cancellation fee of 3.5% of the purchase price. This is
Paypal's transaction fee that is non refundable to us when we
cancel an existing order. For all items that are listed as in
stock when ordered that don't arrive in good condition we will
refund the entire purchase amount or reship the product at our