use Paypal to process all online orders. Paypal is safe and
convenient for the majority of our customers. You don't have
to register with Paypal to make an online payment. If you need
help placing an order over the phone, we
would be happy to help. If
we are out of stock on an item when you order we will notify you via email.
If you order an item listed as "out of stock" we will
try to fill it but a refund may be issued for the item(s) that
aren't available. All orders received after 10:00 am EST on Tuesday will
typically be shipped the
orders are shipped Mon-Wed via USPS Priority Mail service. All
orders ship for a flat rate of $16.50 regardless of the quantity
ordered. This charge includes the cost of shipping in single or
multiple packages, an insulated box and heat and
or cold packs. Priority
mail generally arrives in 2-3 business days. Some locations do
take 3 days with Priority Mail. We have been shipping
marine plants and invertebrates with our packing method for over
12yrs with excellent success. Still to date, Priority
mail is the most economical way to ship and we understand the risk, which is why we guarantee our products to arrive alive.
now offer FedEx 2-day and overnight service for an additional charge.
If interested call or email for a quote. In addition, many orders on
the east coast will now be shipped FedEx ground which will ensure
delivery in 2 business days.
macro algae and plant specimens are shipped in 100% water to ensure
quality. The size varies depending on each product, but is approximately 1 pint or 1/4 lb depending on the species. Snails
are shipped in partial water with 100% oxygen added. Gorgonians
and or coral are shipped in full water with no air added. Our
aquaculture and holding tanks have an approximate salinity range
of 1.026 - 1.028. This is the same salinity as ocean water where
we collect. We suggest acclimating any product that will be
added to an aquarium with a known salinity.
All product is
carefully packed for safe transit. Please contact us immediately
if your plants did not survive shipment. We will replace any
marine plants for free (less shipping costs) if you are not
completely satisfied with the quality of the shipment. If you
have any questions please contact us.